48 Contiguous United States
Shipping costs for orders placed on this site or over the phone are based on the weight, size of the items and its destination. The shipping cost will either be outlined within item category shipping page or quoted by a customer service representative. Our business days are Monday-Friday, excluding federal holidays within the United States.

Standard Ground (3-7 business days)
Many of smaller items or single box quantities may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-7 full business days.

Standard Freight for Oversized Items (5-10 business days)
Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 5-10 business days after leaving the warehouse. The delivery company should contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated shipping address. The total charge does not include inside delivery, removal of cartons, or assembly. When your order is delivered, immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur please contact a Customer Service Specialist immediately by calling 303-745-2402. It is not necessary to contact customer service if the box is damaged, but your product is acceptable. DO not ship the items back unless you have been authorized to do so by customer service representative and received authorization code.

Expedited Ground and Freight Shipping
If you require faster delivery time of your order please contact our sales department. Most of the time your shipment could be expedited for an additional cost.

Alaska or Hawaii (14-21 business days)
Items that ship to Alaska or Hawaii usually take longer time for delivery. Please expect your items to arrive in 14-21 business days after leaving the warehouse.

P.O. Boxes
We do not ship to P.O. Boxes

In Stock Items
Most orders for In-Stock Items begin the order process as soon as your online/fax/or over the phone purchase is completed. Your In-Stock Items will be shipped within 24-48 hours once your payment is approved, and the receiving address is verified.

Advanced Sale Items
Advanced Sale Items are items that are not yet in stock, but have to be either custom fabricated or shipped from Europe. An Advanced Sale Item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale Item via e-mail. All Advanced Sale Items are manufactured or specifically shipped from Europe to fulfill your order. Please note, expected shipment times appearing on the invoice specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. The shipping cost shown for an individual item reflects what you can expect to pay for the item. Your actual shipping and handling cost will computed upon completion of the order. Depending on the item(s) you purchase on denver-ceilings.com and the location to which the items will be delivered, different shipping methods may be used. Each shipping method has its own restrictions and charges that will be applied to your order. At the time of your order confirmation, you will be notified of the specified courier and expected delivery date. Shipping costs for orders placed on this site are based on the weight of the item, size and destination. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company.

Oversized Items
Usually, Oversized Items arrive in 5-10 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within 1-2 full business days. Because this is a larger and heavier item, it can only be sent via ground freight; therefore expedited shipping could still be possible in some case. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.

Tracking your order
At our warehouse, tracking numbers are assigned to packages almost immediately after the items are processed for shipment. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Finding your order status
Check your email. We always require you to provide an email address at the time of order confirmation; you will receive emails at your address keeping you up-to-date about the status of your order. If you have questions about your order, please contact us via email at sales@denver-ceilings.com

Contact Us
Please direct any questions to us at sales@denver-ceilings.com. If you have any problems with your item shipment or delays please call (303)745-2402.